Terms & Conditions

Intelligent Retail Pvt. Ltd.


    These Terms & Conditions of Use govern your use of Intelligent Retail Pvt. Ltd and our affiliates (hereinafter referred to as "Ripplr", "we", "us" or "our")Ripplr platforms such as www.ripplr.in, Ripplr Driver App, and the Ripplr Eye Mobile Application (collectively, the "Applications") The Applications are owned by Intelligent Retail Pvt. Ltd. ('Ripplr' or 'we' or 'us').


    Please read these terms & conditions of use carefully. By accessing or using these Applications, you are agreeing to the terms & conditions of use set out below (as revised from time to time) ("Terms"). Please note that the Terms may be updated from time to time, and it is your responsibility to look through them as often as possible. Your continued use of the Applications after any changes to these Terms are posted, will be considered acceptance of those changes. Subject to your compliance with these Terms, Ripplr grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use and access the Applications.


    You may use the Applications in accordance with our contractual arrangement with you and /or as per these Terms. You must be over the age of eighteen (18) years and able to understand and agree to the terms, conditions, obligations, representations, and warranties set forth in these Terms.


    Any use of the Applications or their contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Ripplr. All information displayed, transmitted or carried on Ripplr is protected by copyright and other intellectual property laws. All rights, including copyright, in this Website are owned by or licensed to Ripplr. This site is designed, updated and maintained independently by Ripplr. The content is owned by Ripplr. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available in the Application or in any way reverse engineer the Applications.


    You are prohibited from accessing data not intended for you or logging onto a processor, or access device or account which you are not authorized to access. You shall not interfere with or disrupt the services for any other user, including, without limitation, by submitting a virus, or worm in the network. You shall not use the Applications to send any unsolicited e-mail or other information.


    You shall indemnify and hold us harmless from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms or any document incorporated by reference, or your violation of any law, rules, regulations, or the rights of a third party.


    Information, services, names, pictures, advertisements, images and contents are provided "as is" on the Website/Applications. Ripplr expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Parties using the information provided in the Website/ Applications may do so after satisfying themselves that the same suits their individual requirements.

    Ripplr uses information voluntarily provided by users to optimise their experience on our Website/Applications, whether to provide personalized elements, or to prepare a better future content base in the interests of our users. However, the information contained on this web site is not intended to be and should not be treated as legal or professional advice. "Ripplr" is a registered trademark. All other trademarks, company names or logos, and product names referred to in this web site remain the property of their respective owners.

    The information, contents, names, images, etc. may be changed, updated, modified and/or improved from time to time without any notice.

    Ripplr shall make all reasonable attempts to eliminate and exclude viruses from the Website/Applications. However, Ripplr does not ensure or accept any liability in respect thereof. Parties using the Website/Applications may take suitable precautions before downloading the Applications or any information.


    When you visit our Website/Applications or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


    All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered in connection with your use of the Applications (collectively, the "Comments") shall be and remain Ripplr property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Ripplr of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Ripplr is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website/Applications will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website/Applications will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'. Ripplr does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website/Applications. You grant Ripplr the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Ripplr and its affiliates for all claims resulting from any Comments you submit. Ripplr and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


    In no event shall Ripplr be responsible to any person or entity for any loss or damage, whether direct, indirect, incidental, consequential or otherwise, arising out of access or use or dissemination of information contained in the Webiste/Applications, including, but not limited to, damages for loss of profits, data, or damage to the user's computer systems even if Ripplr has been advised of the possibility of such damages.


    Our Privacy Policy outlines what personal data we collect when you sign-up with us or use our services, why we collect this data, and how we process that data to provide you with best-in class services and updates regarding your orders. You can access the Privacy Policy associated with the Applications to understand our use of your data.


    Ripplr may discontinue, suspend, or modify the Applications at any time without notice, and Ripplr may block, terminate or suspend your and any users access to the Applications at any time in its sole discretion.


    If any part of the provisions contained in these Terms are determined to be invalid, or unenforceable to any extent, such provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.


    These Terms, and any claims arising out of the use of the information from the Applications shall be governed by the laws of India and only the Courts in Bengaluru,Karnataka and no other Courts, shall have jurisdiction over the same.


    If you violate these Terms, Ripplr reserves the right to issue you a warning regarding the violation and / or immediately terminate or suspend any or all accounts you have created using the Website/Applications and immediately terminate the contractual agreement you have with Ripplr.

    Informations Collected by Ripplr's Mobile applications - When the Ripplr's app is installed on your phone, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Ripplr requires and the data that shall be accessed and its use is as below:

    Android permissions:

    1. Device & App History

      We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your overall app experience, use OS specific capabilities to drive great in-funnel experiences using components of device OS, etc.

    2. Location / MAP

      This permission enables us to help you in finding the distance of your truck from a particular location. When you use navigate to Search by Location feature in Ripplr app to find the distance of particular location from your truck, then in case you choose starting location as your self location, we auto-detect your location and auto-filled.

    3. Foreground Location
      • Ripplr's driver app collects location data to identify driver's location for managing the on-going trips.
      • We collect precise or approximate location data from drivers if they enable us to do so via providing consent. As location tracking is the core functionality of the app for managing trips, we enable foreground service also for supporting android 14 and above version devices as it is mandatory.
      • This data is used by Ripplr: Ripplr driver app to calculate duty wise KMs travelled depending upon the start and end location of the duty, schedule and assign duty, provide roadside assistance, track shipment status and other logistic needs.
    4. Background Location
      • Ripplr's driver app collects location data to identify driver's location for managing the on-going trips even when the app is closed or not in use.
      • We collect precise or approximate location data from drivers if they enable us to do so via providing consent.
      • This data is used by Ripplr: Ripplr driver app to calculate duty wise KMs travelled depending upon the start and end location of the duty, schedule and assign duty, provide roadside assistance, track shipment status and other logistic needs.
    5. Phone

      The app requires access to make phone calls so that you can make phone calls to your saved driver contacts on app & customer contact centers directly through the app.

    6. Contacts

      If you allow us to access your contacts, it enables us to provide you a feature, where you can easily call to the driver as and when required during or after the trip. This information will be stored on our servers and synced from your phone.

    7. Camera & Photo Library

      The libraries in the app use these permissions to allow us to give you an option to fetch saved photos on your SD card to register for our services (E-POD & driver documents). The access to your camera is required to enable you to be able to click, review and upload photo/doc.

    8. Device ID & Call information

      This permission is used to detect your Android ID through which we can uniquely identify users. We use incoming calls data to make your experience better whenever you receive call from driver for assistance.